To Whom It May Concern;
I would like to attempt to share my thanks and appreciation for the wonderful service I received at your facility. During my stay, I was given service by all. As I told my daughter, "fit for a King". This includes everyone from housekeeping, all the nursing staff as well as your food service. the best going. Your Rehab Dept. the best, I arrived, very scared, unable to stand alone or walk. So very fast I had graduated from the wheel chair, walker and to cane to walking the halls with little help, encouraged by every step I did on my own.
My call lights were answered immediately, always with a smile and kind word. Fresh water frequently throughout the day, snacks between meals (many selections to choose from). Newspaper every morning available, arts to keep your mind busy, Daberta L. (the flying angel), loved her so much. She always appeared just when you needed her most, never had to call her. Enjoyed her Sunday service so much, speaking of wearing many hats, this is Daberta. It appears your facility has spent many hours seeking and selecting the BEST of the BEST for every position. How blessed you are.
Daberta and others allowed me to continue with my teaching diabetic classes and corresponding with my boss as to when my classes would resume by offering me the use of your laptop. Don't know how I could have communicated with my illness and time away from classes. What a plus this was for my recovery and Peace of mind during my confinement at your facility.
I am sure you are aware of your staff and the care that is given to your residents. Must say, I have been in nursing well over 40 years and have never seen the expert care by ALL. I shall go forward now and spread the word for, RIDGECREST HEALTHCARE to all, have lots of connections to most of our valley hospitals and believe me they will know about you and your facility.
Thanking you again for everything, I am doing well at home and looking forward to going back to my classes. May God bless your facility and may you continue on with the wonderful service you are giving to so many.
I remain so very thankful for choosing your facility, "fit for a king".
Respectfully,
Arlene C.
February, 2013
Dear Ridgecrest:
My mother has been in room 111 for over a month and I do not believe that any person coming in her room have been anything but helpful, polite, friendly and professional.
No matter whether they are a RN, LPN, CNA or Physical Therapist they have been wonderful to my mom. You cannot imagine how reassuring that is to my family.
I hate to name names because I know I will forget someone. I do want to mention Donald and Herman because my mom did not want men helping her and now she is always saying how gentle and respectful they are. She always says that they do more than they have to because they are so nice.
Thank you for providing my mom with a safe place to recover.
Donna A.
January, 2013
Dear Ridgecrest:
Thank you for such wonderful care. Merry Christmas!
Ron A.
December, 2012
Lou Ann made it to California!
Thanks to all of you, my Mom is safe and sound in Ukiah, CA. She did great on the flight up although I thought I might lose a finger or two when we went through the clouds on the descent! She has quite a grip! Her first night here, she exhausted....didn't even ask for a sleeping pill. We will keep you posted on her recovery, but of course we know you have all made a successful recovery a reality. Have a great holiday!
Love,
Chris, John, Marilyn and Lou Ann
December, 2012
To: Ridgecrest Staff:
Thank you for all your help and support during rehab. Happy Holidays!
Sincerely,
Steve M.
December, 2012
Dear People at Ridgecrest,
I would like to especially thank a bunch of folks for helping me recuperate from my partial hip replacement surgery, which was performed on 10/16/12, then brought me to Ridgecrest on 10/19/12 for a 20 day stay. Please remember that at 70 years old, the poor brain has a bit of a hard time remembering all the names of the wonderful folks who were instrumental in getting me well enough to go home. In particular, I do not recall names of the "front office" folks, so please accept my thanks with naming names!
1. The physical and occupational department who worked tirelessly to get me functioning well enough to safely go home: David, Dina, Lisa, Toy, Robin, Tamara, Cindy, Gary (plus names I may have forgotten)
2. The nurses who did their best to keep my pain at bay and administer all my “meds” Josephine, Cody, Patsy, Andrea, Carol and perhaps others whose names elude me.
3. The CNA's who helped me in so many ways and were so prompt at "answering" the call ...that "red light" - asking for assistance: Kelsie, Stacy, Andrea, Herman, Christina, Noria (and many others)
4. Other special folks: Berta (so special) - and Tap, Tom, Dr. Maskin and the other doctors who visited me and the cleaning crew who kept my room so clean you nearly “eat off the floor”; Valerie and Maria
Thanks,
Kathy
November, 2012
Fran,
Thank you for being there for our Mother and us. You are very special.
Berdie N.
2012
Tracy,
We wanted to express our sincere thanks to you for your love and thoughtfulness in the care of my Mother. Having you there was a great comfort to us and her. Once again thank you.
Berdie E.’s Family
2012
Holly Gibson,
An overdue acknowledgement of the fine treatment I received last October during my rehab from back surgery. My needs were addressed on a timely basis, facilities were clean and spacious. Special kudos to Danielle who could coax a smile from even the most pained patient.
Robert F.
2012
Dina,
Thank you so much for your help and patience with me during my stay. The PT/OT staff was amazing with how you dealt with me.
Alfonsa T.
2012
Donald,
Our family can never thank you enough for being there for our Mom! You went above and beyond in caring for her and helping us to get her standing and walking again! May God always bless you and return to you 100 times over for what you have given!
With sincere appreciation for the care of our mom, Frances R., and the service of our country. God bless you and thank you.
Sincerely,
Frank and Lon W.
2012
Dear Holly,
As President of Resident Council, I would like to thank you, for myself as well as the other residents, for the great party that you put on for us. The food was plentiful as well as delicious and the atmosphere couldn’t have been warmer and friendly.
We all feel very fortunate to be residents here, to be receiving such excellent care. Again, thank you! We all look forward to the next “Gala”.
Sincerely,
Lesley E.
2012
Dear Ridgecrest:
I am Bill, and I have been coming just about every week for the last 17 years to visit and sing bible verses with V on Thursday nights, Thank you for taking such good care of him!!!! He is such a beautiful person! And, thank you for allowing me the privilege of being there, too!
I have been deeply touch by your nurse, Danielle, who works at night at V’s station. She is so alive, with such a positive attitude, and true love of her patients! She really cares for them, and treats them so beautifully! She shares the love and care that her patients really need, and is indicative of what an outstanding nurse should be! What a blessing she is! Please do all that you can to bless her back for all that she contributes to the lives of her patients. She is alive, smiles and says hello to all, and exhibits the energy and joy that is so necessary for all of us! Her friendliness is contagious!
She is an exceptional employee at Ridgecrest. I just wanted to let you know her incredible character, and how all are benefitting under her care!!!
God Bless you all, in Jesus’s name,
Bill L.
January, 2011
Kitchen Supervisor,
One day last week, we were in the dining room before 1pm, but our plates were delivered to our rooms instead. I explained the situation to the young man that delivers the snacks. He volunteered to run back to our rooms, to get the trays. He went above and beyond for us. His friendliness and kindness made all the difference. He is a very nice young man, and he should be commended for his efforts.
Sincerely yours,
Ann H., Room 110
February, 2011
To all the Staff at Ridgecrest Healthcare:
I want to extend my heartfelt gratitude for all you did for my sister, Sondra L. You did all you could possibly do to help her reach her greatest recovery level. She really liked Ridgecrest and all the staff.
Unfortunately, it was not to be. She suffered an additional stroke in addition to continuous brain seizures. She quickly deteriorated and passed away this morning around 4:00am Phoenix time.
I also want to thank you for keeping me updated on her progress and her subsequent hospitalization. When one is so far away from Phoenix as I am, it helped to have people who cared enough about her and me to take the time to keep me updated.
Thank you for being so kind and caring.
Sincerely,
Cheryl R.
June, 2011
To Everyone on Nursing Station One (Rehab)
You were all so kind to Marie and we will always be grateful to you. You made her last months as good as they could be – encouraging her to make progress and making her comfortable when that was no longer possible. Nurses, therapists, and aides all went the extra mile for her. Our heartfelt thanks to all of you.
There really is no words to express how grateful we are for your loving care of Marie and family. You made a heart-breaking time easier to bear for all of us. We will never forget your compassion and love. You all are truly angels on earth!
Forever thankful,
The K Family
September, 2011
Thank you
We truly appreciate the sensitivity and understanding of life that has shown your compassion and gentleness for my Mother’s care. Our family has a good feeling about the care my mother
received during her many years at Ridgecrest.
For that we thank you all!!
John and Patricia S
Dear Ridgecrest Nursing Staff,
Thank you very much for everything that you have done for my father. He was very apprehensive about being in a skilled nursing facility. Everyone’s smile, positive attitude and willingness to help has made his stay and recovery a memorable experience.
Please pray for a speedy recovery for his multiple myeloma. Keep up the good work with outstanding patient care. We will highly recommend Ridgecrest to friends and family.
As a token of our appreciation, please accept 3 boxes of chocolate for the day, night and weekend nursing staff and other office members.
Regards,
Navin, Kumud, Gita, Jyoti and Rahal
2011